Official cruise car parking in the Port of Southampton

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ABParking - Terms & Conditions

Car Park and Meet & Greet Service Terms & Conditions for the Port of Southampton

THE FOLLOWING TERMS AND CONDITIONS GOVERN THE USE OF THE CAR PARK AND THE MEET & GREET SERVICE PROVIDED TO CUSTOMERS BY ABP. CUSTOMERS ARE REQUESTED TO READ THESE TERMS AND CONDITIONS CAREFULLY AND TO FOLLOW THE RECOMMENDED PROCEDURES WHERE APPLICABLE

EXCEPT WHERE EXPRESSLY STATED OTHERWISE, EACH OF THE TERMS AND CONDITIONS BELOW APPLY BOTH TO CUSTOMERS WHO ARE PARKING THEIR OWN VEHICLES AT THE CAR PARK AND TO CUSTOMERS WHO ARE RECEIVING THE MEET & GREET PARKING SERVICE.

1. DEFINITIONS

"ABP" means Associated British Ports;
"ABP Personnel" means servants, agents, employees or sub-contractors of ABP;
“Car Park”

means an area at ABP’s port of Southampton used for car parking (as such area is designated by ABP from time to time) and in particular:

  • (a) if the Meet & Greet Service is being provided shall be the car park in which the Vehicle is parked by ABP Personnel; and
  • (b) if the Customer is parking their own Vehicle means the car park which is notified to a Customer by ABP;
“Customer” means a person who has completed either (i) a telephone booking with ABP; (ii) an online booking at www.abparking.co.uk; or (iii) a booking with an agent or ABP Personnel, for the use of the Car Park or  Meet & Greet Service in respect of a Vehicle;
“Stay” means the agreed period of time a Customer is permitted to leave their Vehicle in the Car Park;
“Ticket” means a ticket issued by ABP to a Customer, following a completed booking from such Customer for (i)  use of the Car Park during the Customer’s Stay or (ii)  the Meet & Greet Parking Service;
“Meet & Greet Service”

means the service provided by ABP to the Customer  for an additional fee where:

  • (a) ABP Personnel drive the Customer’s Vehicle from the Meet and Greet Reception Area into and within the Car Park for the Stay; and
  • (b) at the end of the Stay ABP Personnel release the Vehicle to the Customer; and also includes any ancillary services provided to the Customer by ABP as may be agreed between the Customer and ABP;
“Meet & Greet Reception Area” means the area (as advised to the Customer by ABP) where the Vehicle is handed over from the Customer to ABP Personnel for the Meet & Greet Service;
“Transport Pick Up Point” means the point at which ABP picks up cruise passengers and their luggage and transports them to their cruise liner terminal, where ABP has agreed to provide this service;
“Vehicle” means a Customer’s vehicle which is received into the Car Park or which receives the Meet & Greet Service.

2. TICKETS & TRANSPORT TO AND FROM CRUISE SHIP

2.0 A Ticket is valid only for the Vehicle in respect of which it is issued.
2.1 A Ticket does not entitle a Customer to any particular space in the Car Park or to priority over other Customers.
2.2

In the event that a person is unable to present a valid Ticket for a Vehicle in relation to their booking for that Vehicle, ABP reserves the right to refuse:

  • (i) such Vehicle entry to the Car Park;
  • (ii) to provide the Meet & Greet Service; or
  • (iii) to release a Vehicle from the Car Park or Meet & Greet Reception Area, until ABP is satisfied regarding such person’s booking and payment and ABP shall not be responsible for the consequences of any delays caused to a Customer in doing so.
2.3 At the Customer’s request ABP Personnel may (at ABP’s discretion) load or unload as necessary the Customer’s luggage into or from the Vehicle.
2.4 Where ABP Personnel load or unload luggage as referred to in clause 2.4, the Customer is responsible for ensuring that all of their luggage has been loaded or unloaded and is transported to the cruise terminal or the Car Park as necessary. ABP will not be liable for any luggage which is left behind (whether within the Vehicle, at the cruise terminal, Car Park or the Meet and Greet Reception Area).
2.5 ABP will not be liable for any damage caused to the Vehicle or to the Customer’s or Customer’s passengers possessions (including luggage) while such possessions and luggage are being loaded or unloaded unless and to the extent that such damage can be proved by the customer to have been caused as a result of the negligence of ABP Personnel.
2.6 In certain circumstances depending on the location of the Car Park, ABP (at its discretion) may provide transport to and from the Car Park and cruise terminal for Customers and their luggage (provided the amount of such luggage is reasonable).  Where ABP is providing such transport, the Customer must be ready and report to ABP Personnel at the Transport Pick up Point (having already parked the Vehicle) At least one (1) hour prior to the relevant scheduled departure time of their cruise liner. ABP shall not be liable for any failure to transport any Customer to the relevant cruise liner terminal in time for embarkation where the Customer has failed to report to ABP Personnel at the Transport Pick Up Point in accordance with this Clause 2.7.
2.7 Where such transport is provided as referred to in clause 2.7, the Customer will comply with all reasonable directions and instructions given by ABP Personnel in relation to the transport of Customers and their luggage to and from the Car Park to the relevant cruise terminal.    

3. CUSTOMERS WHO PARK THEIR OWN VEHICLES

3.1 THE TERMS AND CONDITIONS IN THIS SECTION 3 APPLY ONLY TO CUSTOMERS WHO PARK  THEIR OWN VEHICLES.
3.2

If the Customer is not receiving the Meet & Greet Service and is parking their own Vehicle in the Car Park, prior to the Customer leaving their Vehicle in the Car Park, the Customer must ensure the following:

  • (a) all loose items and personal possessions (including any GPS navigation devices) are removed from the Vehicle;
  • (b) the Vehicle is securely locked;
  • (c) the Vehicle is securely closed;
  • (d) the handbrake is properly applied; and
  • (e) if the Vehicle has any anti-theft devices, such devices have been engaged.

ABP will not be liable for any loss or damage whatsoever which occurs as a result of the Customer’s failure to do any of the things specified in this clause 3.2.

3.3

The Customer shall at all times during their Vehicle’s Stay at the Car Park ensure that:

  • (a) no activity in connection with repairing (except for emergency repairs in the event of a breakdown), maintaining, washing, refuelling (including discharging fuel), selling, hiring, or otherwise disposing of their Vehicle is carried out in the Car Park;
  • (b) nothing is done in the Car Park to their Vehicle which may be or may become a nuisance, annoyance or disturbance to ABP or other occupiers of adjoining or neighbouring premises.
3.4

The Customer agrees:

  • (a) to drive their Vehicle in the Car Park and on the port estate in a reasonable, careful and considerate manner;
  • (b) that if the Customer causes damage to another vehicle in the Car Park, the Customer will immediately report the details of the incident to ABP Personnel and give ABP Personnel the registration details of all vehicles involved and the Customer agrees that such information may be passed on to any relevant third parties;
  • (c) to obey all directional and other signs in the Car Park and the reasonable instructions of ABP Personnel;
  • (d) to ensure that once the Vehicle is parked, all individuals from the Vehicle promptly proceed with care to the exit from the Car Park or Transport Pick up Point (if applicable) without delay;
  • (e) to ensure that all children are at all times properly supervised by an adult when they are in the Car Park and otherwise on the port estate.
3.5 Vehicles are parked in the Car Park at their owner’s risk and while ABP uses reasonable endeavours to ensure that the Car Park is secure, ABP does not guarantee that it is a secure environment. Accordingly, ABP offers no warranty or indemnity as to the protection or safety of Vehicles in the Car Park or any goods left within the Vehicles.
3.6 ABP AND ABP PERSONNEL ACCEPT NO LIABILITY IN RESPECT OF:
  • (a) any loss destruction or damage of any Vehicle (whether caused accidentally or by vandalism);
  • (b) theft of or from any Vehicle;
  • (c) the death of or personal injury sustained by Customers and others in the Car Park; and/or
  • (d) occupation of the Car Park by unauthorised persons;
unless the same is caused by the negligence of ABP or ABP Personnel and only then to the extent that ABP or ABP’s Personnel has caused or contributed to the relevant incident.   This Clause 3.6 is without prejudice to the other limitations and exclusions of ABP’s liability as set out in these Terms and Conditions.

4. MEET & GREET SERVICE (Offered to passengers of Cruise Lines that depart and return to a different cruise terminal in Southampton)

4.1 THE TERMS AND CONDITIONS IN THIS SECTION 4 APPLY ONLY TO THOSE CUSTOMERS WHO RECEIVE THE MEET & GREET SERVICE.    
4.2

If the Customer is receiving the Meet & Greet Service, prior to leaving the Vehicle at the Meet & Greet Reception Area with ABP Personnel, the Customer must ensure the following:

  • (a) All luggage is removed from the Vehicle (including where any ABP Personnel assists with removing any luggage from the Vehicle);
  • (b) all loose items and personal possessions (including any GPS navigation devices) are removed from the Vehicle;
  • (c) the Vehicle is in a mechanically sound condition;
  • (d) the handbrake is properly applied;
  • (e) the Vehicle is securely closed;
  • (f) the Vehicle is locked (but that the keys are given to ABP Personnel);
  • (g) the Vehicle has sufficient fuel in order to be driven into and within the Car Park and, where required, on the public high way; and
  • (h) both the Customer and the Vehicle comply fully with the requirements of UK laws in respect of owning and driving a Vehicle including, but not limited to, requirements in respect of insurance, tax and MOTs. If the Vehicle is not registered within Great Britain, the Customer shall ensure that the Vehicle complies with all such equivalent laws or requirements as established in the Vehicle’s country of origin in respect of insurance, tax and servicing requirements.


ABP will not be liable
for any loss or damage whatsoever which occurs as a result of the Customer’s failure to do any of the things specified in this Clause 4.2. 

4.3

The Customer agrees:

  • (a) to drive their Vehicle in the Car Park and on the port estate in a reasonable, careful and considerate manner;
  • (b) to obey all directional and other signs in Meet & Greet Reception Area and the reasonable instructions of ABP Personnel
  • (c) to ensure that all children are at all times properly supervised by an adult; and
  • (d) that in the event that the Customer causes damage to another vehicle in the Meet & Greet Reception Area to report the details of the incident to ABP Personnel immediately and to give ABP Personnel the registration details of all vehicles involved and the Customer agrees that such information may be passed on to any relevant third parties;
  • (e) that on pick up of the Vehicle, the Customer shall be solely responsible for ensuring that all their luggage is placed into their Vehicle prior to departing the Meet & Greet Reception Area, including where ABP Personnel is assisting with the luggage.
4.4 The Customer acknowledges and agrees that as part of the Meet & Greet Service, Vehicles will be driven by ABP Personnel both into and within the Car Park and, where required, on the public highway.
4.5 In the event that ABP or ABP Personnel suffer any loss of any kind as a result of the Customer’s failure to comply with Clause 4.2, 4.3 or 4.4, the Customer shall be liable for and shall indemnify ABP and/or ABP Personnel from and against all actions, claims, costs, expenses and/or damages brought against or reasonably incurred by ABP or ABP Personnel arising from the Customer’s failure to comply.
4.6 Vehicles are parked in the Car Park at their owner’s risk and while ABP uses reasonable endeavours to ensure that the Car Park is secure, ABP does not guarantee that is a secure environment. Accordingly, ABP offers no warranty or indemnity as to the protection or safety of Vehicles in the Car Park or any goods left within the Vehicles.
4.7 ABP is responsible for ensuring that the Customer’s Vehicle is driven with reasonable care, and ABP will be responsible for any loss or damage to a Vehicle which occurs as a result of the negligent driving of the ABP Personnel who are providing the Meet & Greet Service. In such circumstances ABP will pay to the Customer the cost of repairing any damage to the Vehicle which is caused by the negligent driving of ABP Personnel while they are providing the Meet & Greet Service, subject to the cap set out in Clause 8.3.
4.8

Except as specified in Clause 4.6 above, ABP AND ABP PERSONNEL ACCEPT NO LIABILITY IN RESPECT OF:

  • (a) any loss destruction or damage of any Vehicle (whether caused accidentally or by vandalism);
  • (b)theft of or from any Vehicle (unless the Customer has entrusted the keys to ABP and only then provided that the keys have been used in order to carry out the theft), while the Vehicle is in the Car Park / Meet & Greet Reception Area.
4.9

ABP AND ABP PERSONNEL ACCEPT NO LIABILITY IN RESPECT OF:

  • (a) occupation of the Car Park by unauthorised persons;
  • (b) the death of or personal injury sustained by Customers and others in the meet & greet parking reception area; unless the same is caused by the negligence of ABP or ABP Personnel and only then to the extent that ABP or ABP’s Personnel has caused or contributed to the relevant incident.  This Clause 4.8 is without prejudice to the other limitations and exclusions of ABP’s liability as set out in these Terms and Conditions,
4.10 ABP may, at its discretion and at the request of the Customer, offer a “jump start” service to a Vehicle which has a flat battery. In the event that ABP does not provide such service, the Customer will be required to make its own arrangements with its breakdown service provider.

5. GENERAL

5.1 Unless otherwise instructed or agreed by ABP, the Customer shall pick up their Vehicle from the Car Park or in the case of the Meet & Greet Service being provided from the meet & greet parking reception area before 12.00 pm on the last day of their Stay. ABP reserves the right to charge Customers an additional fee for failure to comply with this condition.
5.2 Customers shall comply with all reasonable directions, regulations and instructions given by ABP and ABP Personnel from time to time in relation to the use of the Car Park and Meet & Greet Service.
5.3 ABP will exercise reasonable skill and care when providing services to the Customer.
5.4 If the Customer is not the driver of the Vehicle the Customer shall be responsible for ensuring that the driver is aware of and complies with these Terms & Conditions.

6. MOVING OF VEHICLES

6.1

ABP reserves the right to:

  • (a) move Vehicles within the Car Park, by driving or otherwise, to such extent as reasonably necessary to avoid obstruction or for the more efficient arrangement of its parking facilities at the Car Park; and
  • (b) where the Car Park has to be closed permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove a Vehicle at any time to any other reasonably convenient premises within the control of ABP or otherwise as may be expedient.
6.2 To the extent that it may be necessary to exercise the rights conferred upon ABP under this condition, ABP and ABP Personnel shall have the right to drive or otherwise take the Vehicle on the public highway.

7. LIENS AND DISPOSAL OF ABANDONED VEHICLES

7.1 Every Vehicle in the Car Park is subject to a lien for all charges due or accruing and due from the Customer to ABP and ABP reserves the right to refuse to release any Vehicle from the Car Park until those charges have been paid.
7.2 ABP reserves the right to sell any Vehicle which it reasonably believes to have been abandoned.
7.3

Before proceeding with the disposal of abandoned Vehicles, ABP will:

  • (a) make reasonable enquiries with a view to identifying and contacting the registered keeper of the Vehicle in question; and
  • (b) give 28 days notice of its intention to do so to the registered keeper by post addressed to the registered keeper’s last known address.
7.4 Abandoned Vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied towards satisfaction of all sums owing to ABP by the Customer together with the expense of sale.  In connection with such sale, ABP shall be entitled to charge reasonable storage charges in respect of the period during which the Vehicle is in the possession of ABP.
7.4 Any balance of the sale proceeds remaining after satisfaction of all sums due to ABP shall be held by ABP on behalf of the registered keeper of the Vehicle and paid over on proof of entitlement to the Vehicle.

8. ABP’S LIABILITY TO CUSTOMER

8.1 ABP’s liability in relation to Customers using the Car Park where such Customers park their own Vehicles is set out in Clause 3 of these Terms and Conditions and this Clause 8.
8.2 ABP’s liability in relation to the Meet & Greet Services is set out in Clause 4 of these Terms and Conditions and this Clause 8.
8.3 ABP's total liability in contract, tort (including negligence) or for breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of these Terms and Conditions will be limited to £50,000.
8.4 ABP does not accept liability for any indirect or consequential loss or any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss or earnings.
8.5 ABP will not be liable to the Customer for any failure to perform its obligations due to an event beyond ABP’s reasonable control (such as (without limitation) war (actual or threatened), revolution; civil or industrial commotion, blockade of the port, closure of the port or any part of the port; damage to the port by explosion, fire, radio active contamination, terrorist activity (actual or threatened) flood or other natural disaster), impact by aircraft or vessel.
8.6 The Customer acknowledges that Vehicles will be parked within the Car Park which is an industrial area exposed to elements such as dust, salt air and bird lime, and that ABP takes no responsibility for dust or particle accumulation or any damage caused to paint work, soft top or other part of a Vehicle arising from the environmental conditions.
8.7 Nothing in these Terms and Conditions excludes or limits the liability of ABP for death or personal injury caused by that ABP’s negligence, or for fraudulent misrepresentation.

9. REFUNDS/CANCELLATIONS

9.0 ABP shall only issue refunds where it has received written notice of cancellation from the Customer at least 48 hours before the departure of the relevant cruise ship.  All refunds will be subject to the deduction of an administration fee equivalent as per the sliding scale below of the Customer’s original booking fee, which will be retained by 
For bookings made after 1st March 2015 the following cancellation policy will apply;      
Cancellation days prior to 60days of your cruise departure date - Free of Charge
Within 59 days to 31 days - 15%
Within 30 days to departure date - 20%

10. COMPLAINTS

10.1 The Customer shall inspect their Vehicle prior to removing the Vehicle from the Car Park or ABP’s custody and in the event of an incident as detailed in clause 10.2 must notify ABP Personnel prior to removing the Vehicle from the Car Park or ABP’s custody. ANY CLAIMS AGAINST ABP WILL NOT BE CONSIDERED UNLESS THE RELEVANT INCIDENT IS REPORTED PRIOR TO DEPARTURE FROM THE CAR PARK OR ABP’S CUSTODY.
10.2

In the event of damage or destruction to, or theft from, a Customer’s Vehicle during the Stay, the Customer shall, on becoming aware of such an incident:

  • (a) report the incident to ABP immediately (as per clause 10.1 above);
  • (b) in cases of theft, report the incident to the Police immediately; and
  • (c) notify the insurers of the Vehicle as soon as possible.
In the event of an incident as detailed in clause 10.2 and which has been notified to ABP prior to removing the Vehicle from the Car Park or ABP’s custody in accordance with clause 10.1,if a Customer considers that they have a valid claim or cause for complaint against ABP in relation to the incident, they must give written notice to ABP, giving full details of the incident and Vehicles involved, within 72 hours of removing the Vehicle from the Car Park / ABP’s custody.

11. MISCELLANEOUS

11.1 No purported alteration of variation of the Terms and Conditions will be effective unless it is in writing, it refers specifically to these Terms and Conditions and it is signed by a duly authorised representative of ABP.
11.2 No failure of any party to exercise, and no delay by it in exercising any right, power or remedy in connection with these Terms and Conditions (each a “Right”) will operate as a waiver thereof, nor will any single or partial exercise of any Right preclude any other further exercise of such Right or the exercise of any other Right.
11.3 Customers are not entitled to assign any of their Rights under these Terms and Conditions with the written consent of ABP.
11.4 These Terms and Conditions and any dispute or claim arising out of or in connection with them will be constructed in accordance with and governed by the laws of England and in the event of any dispute or claim the courts of England will have exclusive jurisdiction.
11.5 These Terms and Conditions constitute the entire agreement between ABP and the Customer in regard to the sale of the relevant services.
11.6

Please note that CCTV and ANPR (Automatic Number Plate Recognition) systems are used on the ABP Port of Southampton estate for safety and security. CCTV is used for maintaining the security of property and premises and for preventing and investigating crime. For these reasons the information processed may include visual images, personal appearance and behaviours. This information may be about staff, customers and clients, offenders and suspected offenders, members of the public and those inside, entering or in the immediate vicinity of the area under surveillance. Where necessary or required this information may be shared with the data subjects themselves, employees, agents or services providers of ABP, police forces, security organisations and persons making an enquiry. In the processing, storage or disclosure of such data, ABP shall comply with its obligations under the Data Protection Act 1998