Our teams are exceptionally busy with the re-start of Cruise. If you cannot find answers to your questions in the FAQ's Folder please email our team.
The ABParking call centre is also available at the following times
Monday - Friday : 09:00 - 17:00hrs
Telephone: 023 8048 8870
Email: parking@abports.co.uk
Following receipt of the lead name passenger details and confirmation of the booking, a confirmation e-mail with the ABParking reference number will be emailed
Passengers that request a car parking permit be sent via e-mail will have this attached to their confirmation e-mail
If the car parking permit is to be forwarded by post this will be despatched at least 4 weeks before the sailing date of the cruise
Please review your emails closely for correspondance from ABParking prior to leaving for you cruise. With regular updates to government advice we may provide updated information about your parking and directions closed to your departure date.
OR:
Please visit our Booking Your Parking page to find out more about the ABParking service options
These car parking spaces are located in the Western Docks, alongside the City Cruise Terminal and are in full view of the cruise ship, within metres of the check-in area. Passengers will self park their cars and unload their personal luggage from the vehicle and proceed with their luggage to the Cruise Terminal. Customers will retain their car keys throughout the duration of the cruise.
(Please note the change for luggage transfer arrangements for all cruises in 2017)
The car parking service on offer for each cruise call will depend on the cruise line operator and the departure & arrival terminal
We offer three different pre-bookable & chargeable car parking products within our secure port estate, which include:
i) Terminal Long Stay Car Parking
ii) Meet & Greet Long Stay Car Parking
iii) Shuttle Service Long Stay Car Parking
For those customers who are Blue Badge holders we have a limited number of car park spaces in our dedicated Blue Badge car park that must be booked & paid in advance of the sailing date
The Short Stay car parks within the Port Estate are "Pay On The Day" facilities and are chargeable on entry into the car park - these car parks are licenced to 3rd party operators by Associated British Ports
Long Stay Car Parks are located in the Western Docks and are accessed by either Dock Gate 8 or 10. The Car Parks are directly adjacent to the City Cruise Terminal and Horizon Terminal
There are dedicated blue badge car park located directly adjacent to the City Cruise Terminal and Horizon Cruise Terminal
Spaces should be pre-booked & paid for prior to the sailing date and are subject to availability
The blue badge, along with the parking permit, must be displayed clearly in the car windscreen on arrival in the port
Once the vehicle is parked in the blue badge car park, the blue badge should be removed from the vehicle and retained by the holder throughout the duration of the cruise
Embarking Passengers;
The availability of porters to assist with luggage depends on the Cruise Line. In 2021 enhanced protocols have been implented to mitigate risks associated by Covid_19 and encourage all passengers to handle their own luggage where possible. Where not possible please follow the principal of Hands, Face, Space.
It is the responsibility of all passengers to unload their personal possessions from their vehicles
Porters may be in all car park to take care of cabin luggage and staff will be available to provide guidance as needed.
Please retain in your possession passports, cruise tickets & hand luggage
Trolleys are provided for passengers wishing to take their own luggage through to the cruise terminal
Disembarking Passengers;
The cruise line will arrange for passenger cabin luggage to be discharged from the ship and will be available for collection by passengers in the cruise terminal
Trolleys will be available in the Baggage Hall
Our on-site car parks are operated by the owners of the Port of Southampton with dedicated facilities used only by cruise passengers. They are locked when not in use.
ABParking cruise car parks have been awarded the 'Park Mark' safer parking award & for further information please visit the Park Mark website
Please note that all vehicles and personal items are left at the owners risk
Space permitting we do permit passengers to park vehicles other than a standard size car, however this would need to be arranged in advance and is subject to availability. Please call or email our team if this is required at parking@abports.co.uk or Telephone: 02380 488870 during core operating hours
An additional charge will apply to vehicles taking up more than one standard car parking space
There are no height restrictions applied to any vehicle
All car parks operated by ABParking are situated in open air secure compounds located within the Southampton Port Estate
For Terminal Long Stay, Terminal Blue Badge and Shuttle car parking, passengers park their own vehicles and retain their car keys throughout the duration of their cruise
For all Meet and Greet car parking, passenger car keys are retained securely by ABParking throughout the duration of the cruise - on returning to the port an ABParking representative will be available on the ships arrival to return the vehicle keys to the driver
ABParking do not charge an administration fee for cruise car parking reservations
There is no charge for using a debit or credit card
All major credit and cards are accepted with the exception of American Express
During the payment process whilst speaking to an operator you will be transferred to a secure payment line to enter your details
When making an online booking you will be transferred to SagePay, where your payment will be processed through their secure payment portal
ABParking do not hold or retain customer credit or debit card details
To use your promotional code enter this into the box on the home page at the time of making the booking, or quote a valid promotional code when calling our UK call centre
Due to COVID-19 Normal Cancellation Terms Suspended - If you need to cancel or your cruise line cancels your cruise - ABParking will issue a full refund (*)
You can access your account to make your cancellation by visiting Manage my Booking (top right corner) using your booking reference and email address used at the time of booking.
Once cancellation has been made you will receive a confirmation email to confirm the amount of refund issued.
Refunds will be received in to account within 14 working days.
(*) non-refundable Postal fee of £1 taken at the time of booking if applicable.
If you need to amend the car registration details you have provided, please make your changes using the Manage My Booking facility on the website.
If you have problems using Manage my Booing, you can call us on 023 8048 8870 during office hours or email parking@abports.co.uk
Changes to vehicle registration details are always made free of charge
Long Stay Car Parks are located in the Western Docks and are accessed by either Dock Gate 8 or 10. The Car Parks are directly adjacent to the City Cruise Terminal and Horizon Terminal
Our on-site car parks are operated by the owners of the Port of Southampton with dedicated facilities used only by cruise passengers. They are locked when not in use.
ABParking cruise car parks have been awarded the 'Park Mark' safer parking award & for further information please visit the Park Mark website
Please note that all vehicles and personal items are left at the owners risk
Embarking Passengers;
The availability of porters to assist with luggage depends on the Cruise Line. In 2021 enhanced protocols have been implented to mitigate risks associated by Covid_19 and encourage all passengers to handle their own luggage where possible. Where not possible please follow the principal of Hands, Face, Space.
It is the responsibility of all passengers to unload their personal possessions from their vehicles
Porters may be in all car park to take care of cabin luggage and staff will be available to provide guidance as needed.
Please retain in your possession passports, cruise tickets & hand luggage
Trolleys are provided for passengers wishing to take their own luggage through to the cruise terminal
Disembarking Passengers;
The cruise line will arrange for passenger cabin luggage to be discharged from the ship and will be available for collection by passengers in the cruise terminal
Trolleys will be available in the Baggage Hall
All car parks operated by ABParking are situated in open air secure compounds located within the Southampton Port Estate
Space permitting we do permit passengers to park vehicles other than a standard size car, however this would need to be arranged in advance and is subject to availability. Please call or email our team if this is required at parking@abports.co.uk or Telephone: 02380 488870 during core operating hours
An additional charge will apply to vehicles taking up more than one standard car parking space
There are no height restrictions applied to any vehicle
For Terminal Long Stay, Terminal Blue Badge and Shuttle car parking, passengers park their own vehicles and retain their car keys throughout the duration of their cruise
For all Meet and Greet car parking, passenger car keys are retained securely by ABParking throughout the duration of the cruise - on returning to the port an ABParking representative will be available on the ships arrival to return the vehicle keys to the driver
ABParking has a designated Blue Badge Holder car park which must be booked and paid in advance but is subject to availability
Mobility scooters and wheelchairs can be unloaded but are subject to the guidelines issued by each cruise line. Please contact your agent/cruise line for specific information.