Our teams are exceptionally busy with the re-start of Cruise. If you cannot find answers to your questions in the FAQ's Folder please email our team.
The ABParking call centre is also available at the following times
Monday - Friday : 09:00 - 17:00hrs
Telephone: 023 8048 8870
Email: parking@abports.co.uk
Following receipt of the lead name passenger details and confirmation of the booking, a confirmation e-mail with the ABParking reference number will be emailed
Passengers that request a car parking permit be sent via e-mail will have this attached to their confirmation e-mail
If the car parking permit is to be forwarded by post this will be despatched at least 4 weeks before the sailing date of the cruise
Please review your emails closely for correspondance from ABParking prior to leaving for you cruise. With regular updates to government advice we may provide updated information about your parking and directions closed to your departure date.
OR:
Please visit our Booking Your Parking page to find out more about the ABParking service options
Select your cruise ship and date of sailing and then choose your parking service. During peak periods this service will operate & these car parks are located within the port estate. Passengers will self park their cars and unload their luggage from the vehicle and retain their personal car keys throughout the duration of the cruise. A short distance complimentary coach or mini-bus transfer will take passengers from the car park to the cruise terminal and this service will work in reverse when passengers arrive back in the port after their cruise. There is no dedicated Blue Badge Holders parking for Shuttle parking and all passengers must be able to board a coach or mini bus for the transfer to the cruise terminal. If there are passengers in a vehicle who are Blue Badge Holders and cannot use the Shuttle transfer service then the driver of the vehicle can drop off passengers alongside the cruise terminal in the designated drop off area and then proceed to park the vehicle as per the shuttle parking arrangement described above.
ABParking is the only company with cruise car parking facilities within the Southampton port estate for passengers of Celebrity Cruise Lines, Disney Cruise Lines, Fred. Olsen, MSC, NCL, Royal Caribbean & Saga Cruises
Parking for all other cruise lines that operate from the port cannot be booked through ABParking and further information should be obtained from the booking agent or the cruise line
ABParking do not offer cruise car parking for P&O Cruises, Cunard and Princess Cruises, their cruise car parking provider is Cruise & Passenger Services - please contact them directly on 0345 071 3939
This is a dedicated service for ABParking customers only.
The shuttle car parks are a 3 minute complimentary coach or minibus journey within the port to either City Cruise Terminal, Horizon Cruise Terminal or Mayflower Cruise Terminal.
There will be a 5 to 10 minute complimentay coach or minibus journey for Ocean Cruise Terminal or QEII Cruise Terminal.
For passengers returning from their cruise, the complimentary coach or minibus service will be available again to transfer passengers and their luggage back to their cars in the shuttle car park
There are dedicated blue badge car park located directly adjacent to the City Cruise Terminal and Horizon Cruise Terminal
Spaces should be pre-booked & paid for prior to the sailing date and are subject to availability
The blue badge, along with the parking permit, must be displayed clearly in the car windscreen on arrival in the port
Once the vehicle is parked in the blue badge car park, the blue badge should be removed from the vehicle and retained by the holder throughout the duration of the cruise
ABParking do not charge an administration fee for cruise car parking reservations
There is no charge for using a debit or credit card
All major credit and cards are accepted with the exception of American Express
During the payment process whilst speaking to an operator you will be transferred to a secure payment line to enter your details
When making an online booking you will be transferred to SagePay, where your payment will be processed through their secure payment portal
ABParking do not hold or retain customer credit or debit card details
To use your promotional code enter this into the box on the home page at the time of making the booking, or quote a valid promotional code when calling our UK call centre
Due to COVID-19 Normal Cancellation Terms Suspended - If you need to cancel or your cruise line cancels your cruise - ABParking will issue a full refund (*)
You can access your account to make your cancellation by visiting Manage my Booking (top right corner) using your booking reference and email address used at the time of booking.
Once cancellation has been made you will receive a confirmation email to confirm the amount of refund issued.
Refunds will be received in to account within 14 working days.
(*) non-refundable Postal fee of £1 taken at the time of booking if applicable.
If you need to amend the car registration details you have provided, please make your changes using the Manage My Booking facility on the website.
If you have problems using Manage my Booing, you can call us on 023 8048 8870 during office hours or email parking@abports.co.uk
Changes to vehicle registration details are always made free of charge
This is a dedicated service for ABParking customers only.
The shuttle car parks are a 3 minute complimentary coach or minibus journey within the port to either City Cruise Terminal, Horizon Cruise Terminal or Mayflower Cruise Terminal.
There will be a 5 to 10 minute complimentay coach or minibus journey for Ocean Cruise Terminal or QEII Cruise Terminal.
For passengers returning from their cruise, the complimentary coach or minibus service will be available again to transfer passengers and their luggage back to their cars in the shuttle car park
Our on-site car parks are operated by the owners of the Port of Southampton with dedicated facilities used only by cruise passengers. They are locked when not in use.
ABParking cruise car parks have been awarded the 'Park Mark' safer parking award & for further information please visit the Park Mark website
Please note that all vehicles and personal items are left at the owners risk
Embarking Passengers;
The availability of porters to assist with luggage depends on the Cruise Line. In 2021 enhanced protocols have been implented to mitigate risks associated by Covid_19 and encourage all passengers to handle their own luggage where possible. Where not possible please follow the principal of Hands, Face, Space.
It is the responsibility of all passengers to unload their personal possessions from their vehicles
Porters may be in all car park to take care of cabin luggage and staff will be available to provide guidance as needed.
Please retain in your possession passports, cruise tickets & hand luggage
Trolleys are provided for passengers wishing to take their own luggage through to the cruise terminal
Disembarking Passengers;
The cruise line will arrange for passenger cabin luggage to be discharged from the ship and will be available for collection by passengers in the cruise terminal
Trolleys will be available in the Baggage Hall
All car parks operated by ABParking are situated in open air secure compounds located within the Southampton Port Estate
Space permitting we do permit passengers to park vehicles other than a standard size car, however this would need to be arranged in advance and is subject to availability. Please call or email our team if this is required at parking@abports.co.uk or Telephone: 02380 488870 during core operating hours
An additional charge will apply to vehicles taking up more than one standard car parking space
There are no height restrictions applied to any vehicle
For Terminal Long Stay, Terminal Blue Badge and Shuttle car parking, passengers park their own vehicles and retain their car keys throughout the duration of their cruise
For all Meet and Greet car parking, passenger car keys are retained securely by ABParking throughout the duration of the cruise - on returning to the port an ABParking representative will be available on the ships arrival to return the vehicle keys to the driver
ABParking has a designated Blue Badge Holder car park which must be booked and paid in advance but is subject to availability
Mobility scooters and wheelchairs can be unloaded but are subject to the guidelines issued by each cruise line. Please contact your agent/cruise line for specific information.