Our teams are exceptionally busy with the re-start of Cruise. If you cannot find answers to your questions in the FAQ's Folder please email our team.
The ABParking call centre is also available at the following times
Monday - Friday : 09:00 - 17:00hrs
Telephone: 023 8048 8870
Email: parking@abports.co.uk
Following receipt of the lead name passenger details and confirmation of the booking, a confirmation e-mail with the ABParking reference number will be emailed
Passengers that request a car parking permit be sent via e-mail will have this attached to their confirmation e-mail
If the car parking permit is to be forwarded by post this will be despatched at least 4 weeks before the sailing date of the cruise
Please review your emails closely for correspondance from ABParking prior to leaving for you cruise. With regular updates to government advice we may provide updated information about your parking and directions closed to your departure date.
OR:
Please visit our Booking Your Parking page to find out more about the ABParking service options
ABParking is the only company with cruise car parking facilities within the Southampton port estate for passengers of Celebrity Cruise Lines, Disney Cruise Lines, Fred. Olsen, MSC, NCL, Royal Caribbean & Saga Cruises
Parking for all other cruise lines that operate from the port cannot be booked through ABParking and further information should be obtained from the booking agent or the cruise line
ABParking do not offer cruise car parking for P&O Cruises, Cunard and Princess Cruises, their cruise car parking provider is Cruise & Passenger Services - please contact them directly on 0345 071 3939
Some cruise calls do not depart and return to the same cruise terminal in the Port of Southampton and in these instances Meet & Greet Parking may be offered.
To provide a seamless journey we offer a Meet & Greet service as passenger vehicles will need to be moved by a representative of ABParking in order to be available at both the departure & arrival terminals. Vehicles will be parked securely on the Port Estate for the duration of the Cruise.
For selected cruise lines we offer meet and greet car parking for their cruise calls
Certain cruise calls do not depart and return to the same terminal and in these instances a meet & greet service might be offered
For the convenience of our cruise passengers we provide meet and greet car parking to ensure a smooth start and end to the holiday
On arrival at the port, passengers are directed to the drop off area adjacent to the cruise terminal
Once the passengers have unloaded their personal baggage from the vehicle, porters can support the transfer of the cabin luggage to security and for transfer to the assigned cabin on board
Passengers should retain their hand luggage with personal medication, passport & cruise tickets for check in
A representative of ABParking will then check the vehicle condition and will arrange to retain the car keys at a secure location - once completed passengers can proceed directly to the embarking cruise terminal
On arriving back to the port the car keys will be available from a member of our staff in a designated pre-arranged location
On disembarkation from the ship, passengers should collect their luggage from the terminal and will be directed to their vehicles which will be parked in a car park a short walk from the terminal
ABParking do not charge an administration fee for cruise car parking reservations
There is no charge for using a debit or credit card
All major credit and cards are accepted with the exception of American Express
During the payment process whilst speaking to an operator you will be transferred to a secure payment line to enter your details
When making an online booking you will be transferred to SagePay, where your payment will be processed through their secure payment portal
ABParking do not hold or retain customer credit or debit card details
To use your promotional code enter this into the box on the home page at the time of making the booking, or quote a valid promotional code when calling our UK call centre
Due to COVID-19 Normal Cancellation Terms Suspended - If you need to cancel or your cruise line cancels your cruise - ABParking will issue a full refund (*)
You can access your account to make your cancellation by visiting Manage my Booking (top right corner) using your booking reference and email address used at the time of booking.
Once cancellation has been made you will receive a confirmation email to confirm the amount of refund issued.
Refunds will be received in to account within 14 working days.
(*) non-refundable Postal fee of £1 taken at the time of booking if applicable.
If you need to amend the car registration details you have provided, please make your changes using the Manage My Booking facility on the website.
If you have problems using Manage my Booing, you can call us on 023 8048 8870 during office hours or email parking@abports.co.uk
Changes to vehicle registration details are always made free of charge
Our on-site car parks are operated by the owners of the Port of Southampton with dedicated facilities used only by cruise passengers. They are locked when not in use.
ABParking cruise car parks have been awarded the 'Park Mark' safer parking award & for further information please visit the Park Mark website
Please note that all vehicles and personal items are left at the owners risk
Embarking Passengers;
The availability of porters to assist with luggage depends on the Cruise Line. In 2021 enhanced protocols have been implented to mitigate risks associated by Covid_19 and encourage all passengers to handle their own luggage where possible. Where not possible please follow the principal of Hands, Face, Space.
It is the responsibility of all passengers to unload their personal possessions from their vehicles
Porters may be in all car park to take care of cabin luggage and staff will be available to provide guidance as needed.
Please retain in your possession passports, cruise tickets & hand luggage
Trolleys are provided for passengers wishing to take their own luggage through to the cruise terminal
Disembarking Passengers;
The cruise line will arrange for passenger cabin luggage to be discharged from the ship and will be available for collection by passengers in the cruise terminal
Trolleys will be available in the Baggage Hall
All car parks operated by ABParking are situated in open air secure compounds located within the Southampton Port Estate
Space permitting we do permit passengers to park vehicles other than a standard size car, however this would need to be arranged in advance and is subject to availability. Please call or email our team if this is required at parking@abports.co.uk or Telephone: 02380 488870 during core operating hours
An additional charge will apply to vehicles taking up more than one standard car parking space
There are no height restrictions applied to any vehicle
For Terminal Long Stay, Terminal Blue Badge and Shuttle car parking, passengers park their own vehicles and retain their car keys throughout the duration of their cruise
For all Meet and Greet car parking, passenger car keys are retained securely by ABParking throughout the duration of the cruise - on returning to the port an ABParking representative will be available on the ships arrival to return the vehicle keys to the driver
ABParking has a designated Blue Badge Holder car park which must be booked and paid in advance but is subject to availability
Mobility scooters and wheelchairs can be unloaded but are subject to the guidelines issued by each cruise line. Please contact your agent/cruise line for specific information.