Official cruise car parking in the Port of Southampton

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ABParking - FAQ's

Please refer below to questions & answers relating to parking in the port

What are the Terms and Conditions for the Cruise Car Parking Website?

Click here to read the T&C's

Why is my cruise not listed on your website?

ABParking is the only company with cruise car parking facilities within the Southampton port estate for passengers of Royal Caribbean, Celebrity Cruise Lines, Fred. Olsen, NCL, MSC & Saga Cruises

 

Parking for all other cruise lines that operate from the port cannot be booked through ABParking and further information should be obtained from the booking agent or the cruise line

 

ABParking do not offer cruise car parking for P&O Cruises, Cunard and Princess Cruises, their cruise car parking provider is Cruise & Passenger Services - please contact them directly on 0345 071 3939  

What type of parking can I book?

The car parking service on offer for each cruise call will depend on the cruise line operator and the departure & arrival terminal

We offer three different pre-bookable & chargeable car parking products within our secure port estate, which include:

 

  i) Terminal Long Stay Car Parks

 ii) Meet & Greet Long Stay Car Parks

 iii) Shuttle Service Long Stay Car Parks - (on peak sailings)

 

For those customers who are Blue Badge holders we have a limited number of car park spaces in our dedicated Blue Badge car park that must be booked & paid in advance of the sailing date

 

The Short Stay car parks within the Port Estate are "Pay On The Day" facilities and are chargeable on entry into the car park - these car parks are licenced to 3rd party operators by Associated British Ports

 

Where are the Terminal Long Stay Car Parks?

There are five dedicated long stay car parks located directly adjacent to the City Cruise Terminal in the Western Docks

For long stay car parking in the Eastern Docks facilities are located alongside the QEII Terminal

Drivers will be directed by a traffic marshal to their assigned long stay car park, which are signposted as Blue, Red, Yellow, Green or Blue Badge

Where are the Shuttle Car Parks located?

 

This is a dedicated service for ABParking customers only, situated in the Western Docks;

 

Accessible via Dock Gate 10 or Dock Gate 20, the shuttle car parks are a 3 minute complimentary coach or minibus journey within the port to either the City Cruise Terminal or the Mayflower Cruise Terminal

 

For passengers returning from their cruise, the complimentary coach or minibus service will be available again to transfer passengers and their luggage back to their cars in the shuttle car park

 

(The shuttle car parks operate during peak sailing periods)

Do your car parks have dedicated blue badge spaces?

There is a dedicated blue badge car park located directly adjacent to the City Cruise Terminal

Spaces should be booked & paid for prior to the sailing date and are subject to availability

The blue badge, along with the parking permit, must be displayed clearly in the car windscreen on arrival in the port

Once the vehicle is parked in the blue badge car park, the blue badge should be removed from the vehicle and retained by the holder throughout the duration of the cruise 

Is there a short stay car park at the cruise terminals?

There are short stay car parks located at all four cruise terminals in Southampton which are chargeable based on the duration of your stay and charges are immediately applicable on entry to the car park 

 

The car parks are licenced & operated by a 3rd party and all drivers of vehicles entering these car parks should follow the instructions at the Pay & Display machines to ensure the correct charges are applied

 

ABParking do not operate these car parks and have no responsibility for any penalty notices issued

 

Can I cancel my car parking reservation?

Should you wish to cancel your parking reservation, please contact us on 023 8048 8870 or email parking@abports.co.uk

 

Please note that cancellation charges are applicable, as per our terms and conditions:  

 

Cancellation Policy

Prior to 60 days before your cruise departure date - free of charge

Within 59 to 31 days - 15%

Within 30 days to departure date - 20%

Can I pay on the day of my cruise for my car parking?

We encourage all passengers to book in advance of their sailing date to secure a guaranteed car parking reservation either by using our website or by telephone

 

If however you wish to pay on the day of your cruise an ABParking car parking representative will be available to take your payment, subject to a car parking space being available

 

During the busy summer months of July - Sept & during the school holiday periods the port receives exceptionally high levels of bookings and early bookings is highly recommended as our facilities do sell out on occasions

 

Payment can be made by sterling cash or by debit or credit card

 

Please be aware that it is more expensive to pay on the day than when booking in advance

What happens if I change my car before the cruise?

If you need to amend the car registration details you have provided, please make your changes using the Manage My Booking facility on the website

 

Alternatively you can call us on 023 8048 8870 during office hours or email parking@abports.co.uk

 

Changes to vehicle registration details are always made free of charge

 

Are ABParking car parks secure?

Our on-site car parks are operated by the owners of the Port of Southampton with dedicated facilities used only by cruise passengers and they are locked once the ship has departed and re-opened the day the ship arrives back in port

ABParking cruise car parks have been awarded the 'Park Mark' safer parking award & for further information please visit the Park Mark website

Please note that all vehicles and personal items are left at the owners risk

 

Will porters be available?

Embarking Passengers;

It is the responsibility of all passengers to unload their personal possessions from their vehicles

Passengers should transfer their cabin luggage through to the assigned drop off area at the Cruise Terminal and should retain in their possession their passports, cruise tickets & hand luggage (Please note the change in procedure from 1st January 2017 departures)

Trolleys are provided for passengers to take their own luggage through to the cruise terminal

Disembarking Passengers;

The cruise line will arrange for passenger cabin luggage to be discharged from the ship and will be available for collection by passengers in the cruise terminal

Trolleys will be available in the Baggage Hall

Can I park my motorhome/caravan in your car park?

Space permitting we do permit passengers to park vehicles other than a standard size car, however this would need to be arranged in advance and is subject to availability

 

An additional charge will apply to vehicles taking up more than one standard car parking space

 

There are no height restrictions applied to any vehicle

Will my car be parked under-cover?

All car parks operated by ABParking are situated in open air secure compounds located within the Southampton Port Estate

What happens to my car keys?

For Terminal Long Stay, Terminal Blue Badge and Shuttle car parking, passengers park their own vehicles and retain their car keys throughout the duration of their cruise

 

For all Meet and Greet car parking, passenger car keys are retained securely by ABParking throughout the duration of the cruise - on returning to the port an ABParking representative will be available on the ships arrival to return the vehicle keys to the driver

Do you charge a booking fee?

ABParking do not charge an administration fee for cruise car parking reservations

Is there a charge for using a credit or debit card?

There is no charge for using a debit card, however there is a £1.80 fee per transaction applied by the bank for bookings made by credit card

 

All major credit and cards are accepted with the exception of American Express

 

How secure is my car parking payment?

During the payment process, you will be transferred to SagePay, where your payment will be processed through their secure payment portal

 

ABParking do not hold or retain customer credit or debit card details

Who owns ABParking?

ABParking is owned and operated by Associated British Ports Holdings Limited and handles over 32,500 car park reservations every year, providing over 100,000 cruise passengers with the only on site car parking facilities within the port for Royal Caribbean, Celebrity Cruises, Fred Olsen, NCL, MSC & Saga Cruises

Registered Office: Associated British Ports Holdings Limited, 25 Bedford Street, London WC2E 9ES

Company registration no. 1612178

How can I contact ABParking?

The ABParking call centre hours are:

Monday - Friday : 09:00 - 17:00hrs

Saturdays - Sunday: 10:00 - 14:00hrs  (Operated in peak season only)

Telephone: 023 8048 8870

Email: parking@abports.co.uk

What is the ABParking booking process?

Following receipt of the lead name passenger details and confirmation of the booking, a confirmation e-mail with the ABParking reference number will forwarded

Passengers that request a car parking permit be sent via e-mail will have this attached to their confirmation e-mail

If the car parking permit is to be forwarded by post this will be despatched at least 4 weeks before the sailing date of the cruise

 

OR:

 

Please visit our Booking Your Parking page to find out more about the ABParking service options

Can I bring my mobility scooter or wheelchair?

ABParking has a designated Blue Badge Holder car park which must be booked and paid in advance but is subject to availability

 

Mobility scooters and wheelchairs can be unloaded but are subject to the guidelines issued by each cruise line 

 

How do I become a Travel Trade partner with ABParking?

Associated British Ports are members of CLIA and support the UK Travel Trade & cruise specialists

 

If you wish to enquire about becoming a supporting partner to ABParking we would be pleased to hear from you!

 

 e-mail parking@abports.co.uk or telephone 023 8048 8870 (Mon - Fri 09:00 - 17:00hrs)

How do I receive News & Offers from ABParking?

ABParking periodically send out promotional codes to past passengers and promotes through trade partnership links for passengers to receive discounted rates

If you would like to receive news and offers from ABParking, please register your email address on the home page  

How do I use a promotional code?

 

To use your promotional code enter this into the box on the home page at the time of making the booking, or quote a valid promotional code when calling our UK call centre

What is Meet & Greet Car Parking and what service can I expect at the port?

For selected cruise lines we offer meet and greet car parking for their cruise calls

Certain cruise calls do not depart and return to the same terminal and in these instances a meet & greet service might be offered

For the convenience of our cruise passengers we provide meet and greet car parking to ensure a smooth start and end to the holiday

On arrival at the port, passengers are directed to the drop off area adjacent to the cruise terminal

Once the passengers have unloaded their personal baggage from the vehicle, porters will arrange the transfer of the cabin luggage through security to the ship, and for transfer to the assigned cabin on board

Passengers should retain their hand luggage with personal medication, passport & cruise tickets for check in

A representative of ABParking will then check the vehicle condition and will arrange to retain the car keys at a secure location - once completed passengers can proceed directly to the embarking cruise terminal

On arriving back to the port the car keys will be available from a member of our staff in a designated pre-arranged location

On disembarkation from the ship, passengers should collect their luggage from the terminal and will be directed to their vehicles which will be parked in a car park a short walk from the terminal

Are there drop off points at the cruise terminal?

Passengers can be dropped off with their luggage directly outside the cruise terminal in a designated area

Waiting is prohibited in this area and therefore the driver will be required to move on immediately once the passengers and their luggage are clear of the vehicle

If the driver would like more time during the drop off period we would suggest parking in the short stay car park but these car parks are chargeable on entry and operated by a 3rd party operator - please follow the instructions for payment clearly displayed on the "Pay & Display" machines located in the car park

If I have booked meet & greet parking why can I not park my own vehicle?

Some cruise calls do not depart and return to the same cruise terminal in the Port of Southampton and therefore in these instances a representative will be on hand to deal with the parking of the vehicle

To provide a seamless journey we offer a Meet & Greet service as passenger vehicles will need to be moved by a representative of ABParking within the Port Estate, in order to be available at both the departure & arrival terminals