Click here to read the T&C's
ABParking is the only company with cruise car parking facilities within the Southampton port estate for passengers of Celebrity Cruise Lines, Disney Cruise Lines, Fred. Olsen, MSC, NCL, Royal Caribbean, Silversea and Azamara Cruises
Parking for all other cruise lines that operate from the port cannot be booked through ABParking and further information should be obtained from the booking agent or the cruise line
ABParking do not offer cruise car parking for P&O Cruises, Cunard and Princess Cruises, their cruise car parking provider is Cruise & Passenger Services - please contact them directly on 0345 071 3939
The car parking service on offer for each cruise call will depend on the cruise line operator and the departure & arrival terminal
We offer three different pre-bookable & chargeable car parking products within our secure port estate, which include:
i) Long Stay Car Parking
ii) Long Stay Blue Badge Car Parking - this is subject to availability
iii) Shuttle Service with transfer to various Terminals in the Port of Southampton depending on where your ship is berthed.
For those customers who are Blue Badge holders we have a limited number of car park spaces in our dedicated Blue Badge car park that must be booked & paid in advance of the sailing date
The Short Stay car parks within the Port Estate are "Pay On The Day" facilities and are chargeable on entry into the car park - these car parks are licenced to 3rd party operators by Associated British Ports
Long Stay Car Parks are located in the Western Docks and are accessed by either Dock Gate 8 for CITY CRUISE TERMINAL and Dock Gate 10 for HORIZON CRUISE TERMINAL. The Car Parks are directly adjacent to the Cruise Terminals
There are dedicated long stay blue badge car parks located directly adjacent to the City Cruise Terminal and Horizon Cruise Terminal
Spaces should be pre-booked & paid for prior to the sailing date and are subject to availability
The blue badge, along with the parking permit, must be displayed clearly in the car windscreen on arrival in the port
Once the vehicle is parked in the blue badge car park, the blue badge should be removed from the vehicle and retained by the holder throughout the duration of the cruise
There are short stay car parks located at all five cruise terminals in Southampton which are chargeable based on the duration of your stay and charges are immediately applicable on entry to the car park
The car parks are licenced & operated by a 3rd party and all drivers of vehicles entering these car parks should follow the instructions at the Pay & Display machines to ensure the correct charges are applied
ABParking do not operate these car parks and have no responsibility for any penalty notices issued
You can access your account to make your cancellation by visiting Manage my Booking (top right corner) using your booking reference and email address used at the time of booking.
Once cancellation has been made you will receive a confirmation email to confirm the amount of refund issued.
Refunds will be received in to account within 14 working days.
Full refunds are issued up until the day prior to your sailing.
We encourage all passengers to book in advance of their sailing date to secure a guaranteed car parking reservation either by using our website or by telephone.
Unfortunately on the day parking is unlikely to be available with ABParking. There are council car parks across the city that can be used by cruise guests for long stay car parking
If you need to amend the car registration details you have provided, please make your changes using the Manage My Booking facility on the website. When you have Edited the information please SAVE, this is found at the top of the screen to record any updates.
If you have problems using Manage my Booking, you can call us on 023 80488870 during office hours or email parking@abports.co.uk
Changes to vehicle registration details are always made free of charge
Our on-site car parks are operated by the owners of the Port of Southampton with dedicated facilities used only by cruise passengers. They are locked when not in use.
We also have 24 hour security on site who check all car parks are locked and monitored on a daily basis
A number of the ABParking car parks have been awarded the ‘ Park Mark’ safer parking award. For further information please visit the Park Mark website’
Please note that all vehicles and personal items are left at the owners risk
Embarking Passengers;
The availability of porters to assist with luggage depends on the Cruise Line.
Please note Porters are not supplied for MSC Cruise Lines, however trolleys are provided for you to use to transfer your main luggage to the Terminal.
It is the responsibility of all passengers to unload their personal possessions from their vehicles
Please retain in your possession passports, cruise tickets & hand luggage
Trolleys are provided for passengers wishing to take their own luggage through to the cruise terminal
Disembarking Passengers;
The cruise line will arrange for passenger cabin luggage to be discharged from the ship and will be available for collection by passengers in the cruise terminal
Trolleys will be available in the Baggage Hall
Space permitting we do permit passengers to park vehicles other than a standard size car, however this would need to be arranged in advance and is subject to availability. Please call or email our team if this is required at parking@abports.co.uk or Telephone: 02380 488870 during core operating hours
An additional charge will apply to vehicles taking up more than one standard car parking space
There are no height restrictions applied to any vehicle
All car parks operated by ABParking are situated in open air secure compounds located within the Southampton Port Estate
For Long Stay, and Long Stay Blue Badge, passengers park their own vehicles and retain their car keys throughout the duration of their cruise
Please ensure your windows are closed, engine is switched off and vehicle is locked.
ABParking do not charge an administration fee for cruise car parking reservations
There is no charge for using a debit or credit card
All major credit and cards are accepted with the exception of American Express
During the payment process whilst speaking to an operator you will be transferred to a secure payment line to enter your details.
When making an online booking you will be transferred to Opayo, where your payment will be processed through their secure payment portal.
ABParking does not hold or retain customer credit or debit card details.
ABParking is a business division of Associated British Ports and handles over 32,500 car park reservations every year, providing over 100,000 cruise passengers with the only on-site car parking facilities within the port for Celebrity Cruises, Disney Cruise Line, Fred Olsen, MSC, NCL, Oceania Cruises, Silver Seas, Royal Caribbean and Azamara Cruises
Principal Office: Associated British Ports, 25 Bedford Street, London WC2E 9ES
Company registration no. ZC000195
Do your online booking at: www.abparking.co.uk
The ABParking call centre is also available at the following times
Monday-Thursday: 09:00 - 17.00
Friday: 09.00 - 16.30
Telephone: 023 8048 8870
Email: parking@abports.co.uk
Following receipt of the lead name passenger details and confirmation of the booking, a confirmation e-mail with the ABParking reference number will be emailed
Passengers that request a car parking permit be sent via e-mail will have this attached to their confirmation e-mail
If the car parking permit is to be forwarded by post this will be dispatched at least 4 weeks before the sailing date of the cruise
Please review your emails closely for correspondence from ABParking prior to leaving for you cruise. With regular updates to government advice, we may provide updated information about your parking and directions closed to your departure date.
OR:
Please visit our Booking Your Parking page to find out more about the ABParking service options
ABParking has a designated Blue Badge Holder car park which must be booked and paid in advance but is subject to availability
Mobility scooters and wheelchairs can be unloaded but are subject to the guidelines issued by each cruise line. Please contact your agent/cruise line for specific information.
Associated British Ports are members of CLIA and support the UK Travel Trade & cruise specialists
If you wish to enquire about becoming a supporting partner to ABParking we would be pleased to hear from you
e-mail parking@abports.co.uk or telephone 023 8048 8870 (Mon - Thurs 09:00 - 17:00 hrs and 16.30 on Fri)
ABParking periodically send out promotional codes to past passengers and promotes through trade partnership links for passengers to receive discounted rates.
If you would like to receive news and offers from ABParking, please register your email address on the home page.
To use your promotional code enter this into the box on the home page at the time of making the booking, or quote a valid promotional code when calling our UK call centre
When using the code online you will need to hard type the code in to the promotion box
Passengers can be dropped off with their luggage directly outside the cruise terminal in a designated area
Waiting is prohibited in this area and therefore the driver will be required to move on immediately once the passengers and their luggage are clear of the vehicle
If the driver would like more time during the drop off period we would suggest parking in the short stay car park but these car parks are chargeable on entry and operated by a 3rd party operator - please follow the instructions for payment clearly displayed on the "Pay & Display" machines and signage located in the car park
Highways England is upgrading the M27 between junction 4 (M3 interchange) and junction 11 at Fareham, into a smart motorway. Smart motorways are a technology driven approach to tackling the most congested parts of the network. They increase capacity and improve journey reliability, by controlling the flow and speed of traffic and providing driver information displayed on signs.
Construction has now started, and the scheme will be completed by spring 2021. There will be traffic management in place along the M27 between junctions 4 and 11 throughout this time, so we advise road users to plan their journey in advance by visiting the Traffic England website: www.trafficengland.com or by following our Twitter feed: @HighwaysSEAST.
For more information on the scheme, visit the Highways England website - www.highwaysengland.co.uk/projects/m27-junctions-4-to-11-smart-motorway where you can also sign up to receive email updates.