ABParking's Call Centre hours are 9am to 5pm Monday to Friday.
You can access your account to make any changes or cancellations by visiting Manage my Booking (top right corner) using your booking reference and email address.
If making a changes, once you have edited the information press Save Changes to make sure the update is recorded, you will then receive a revised email in order to print your updated permit.
For cancellations please see the below statment:
Due to COVID-19 Normal Cancellation Terms Suspended - If your cruise is cancelled or you arrive to park but unable to travel - ABParking will issue a full refund (*)
Once cancellation has been made you will receive a confirmation email to confirm the amount of refund issued.
Emails will be monitored over the Christmas Period if you do have any issues
Each car park is a dedicated facility, located directly adjacent to your cruise terminal and in full view of your cruise ship. We also have a dedicated Blue Badge car park, which must be booked in advance. We have been awarded the prestigious Park Mark ‘Safer Parking Award’, which will give you peace of mind that you have left your car in a safe and secure area.
Each year ABParking takes over 32,500 bookings, providing cruise car parking services to over 100,000 passengers. We take pride in the fact that almost 60% of our bookings are from returning customers and 9/10 customers would recommend us to a friend proving that our trusted service is second to none.
The Port of Southampton is owned by the UK’s largest ports operator, Associated British Ports. The Port of Southampton will be welcoming over 460 cruise calls and over 1.8 million passengers in 2016. The port is situated within close proximity to the UK motorway network, and by booking with ABParking you will have the most convenient and direct route from your home to your holiday.
“Thank you for providing an excellent service which was found to be above all expectations. Please convey our sincere thanks to your team.”
“I recently returned from a two week cruise having parked with yourselves in Southampton. I just wanted to say how impressed I was with your operation in Southampton and also how polite and efficient all your staff were at all times. It really made the whole event so easy. Excellent, well done.”
“Meet & Greet Service - Your company takes away the worry about where to park safely and I know that the car will be parked by responsible drivers.”
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