What happens if I change my car before the cruise?

If you need to amend any of the details you have already provided,   please call us on 0844 880 6848 or email parking@abports.co.uk

How far is the car park from the ship?

All our car parks are located in the port estate and are normally within walking distance to your cruise terminal. If however, the terminal is not in walking distance a shuttle bus will be provided.

Are there dedicated disabled bays?

There are a number of disabled bays within the car park. These bays are allocated on a first come first served basis on the day of the cruise.

Is the car park secure?

The car park is a dedicated facility and is used only by cruise passengers. The car park is locked once the ship has departed and re-opened the day the ship arrives back in port.

Please note that all vehicles are left at the owners risk.

Is the car park under cover?

No, the car park is an open-air car park.

What happens to my car keys?

As the car park is self-parking, you take your keys with you on your cruise.
If you are a Fred Olsen customer, and have valet car parking your keys will be held in a safe and secure place ready for your return.

Will porters be available?

Porters will collect your luggage from the drop off point at the terminal and take it to your cabin for you. In some cases trolleys will be provided to help you take your luggage from your car to the drop off point. Please keep hold of your hand luggage, tickets and passport.

I want to cancel my car park space?

Should you wish to cancel your parking space, please contact us on 0844 880 6848 or email parking@abports.co.uk. Please note that cancellations will incur an administration fee of 25% of the original car parking fee.

How does the booking system work?

Following receipt of your details and confirmation of your booking, a confirmation e-mail with your ABP booking reference number will be sent to you. If you have requested your parking permit etc to be sent to you by e mail this will be attached to your confirmation e-mail. If you have requested that your parking permit be sent to you by post this will be despatched to you at least 4 weeks before the date of your cruise. You must bring the parking permit with you to the Port and it must be displayed in the windscreen of your vehicle at all times whilst using the car park. Failure to bring your parking permit to the Port may result in you having to pay an additional fee to park in the Port.

Can I pay on the day of my cruise for my car parking?

We encourage all passengers to book in advance either using our website or by phone.
If however you wish to pay on the day of your cruise, an ABP car parking representative will be available to take your payment. Please be aware that it is more expensive to pay on the day than when booking  in advance.

I can’t find my cruise on your website?

Our car parking booking service operates for the following companies; Royal Caribbean, Celebrity Cruise Lines, Fred. Olsen, NCL, Saga, MSC, Thomson and Silver Seas. All other cruise lines that operate from the port cannot unfortunately be booked through us. Please contact CPS direct for Carnival car parking, 02380 334883

I am on a cruise with Royal Caribbean/ Celebrity Cruise Lines/ Fred. Olsen/ NCL or Thomson, but my cruise is not on your website?

Please phone our car parking booking line direct on 0844 880 6848 and we will undertake your booking via the telephone. Alternatively, please pay on arrival at the relevant port car park.